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The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.

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Consolidated Customer Service Center

The Human Services Department (HSD) announces the launch of a new and innovative Consolidated Customer Service Center (CCSC), the first of many technology and process improvements planned as part of New Mexico’s Health and Human Services 2020 (HHS 2020) initiative. HHS 2020 is a coordinated plan across HSD and its sister health and human services state agencies to leverage technology and streamline the way we do business to improve the overall customer experience.
 
Beginning August 31, 2020, the CCSC will provide customer service support for all HSD programs and services, including the Behavioral Health Services Division (BHSD), Income Support Division (ISD), Medical Assistance Division (MAD), Office of Fair Hearings (OFH), and Office of Inspector General (OIG).
 
Clients and customers:
  • Call 1-800-283-4465 to use the automated service for some tasks at any time or to speak with an agent Monday–Friday, 7 a.m.–5:00 p.m.
  • Now have an option for online chat and can use the automated service for some tasks 24 hours a day/7 days a week.
  • Send an email at any time and receive assistance Monday–Friday, 7 a.m.–5:00 p.m.
  • You can text the CCSC at 601-401-4995 for general information. Monday- Friday 7:00 a.m.- 5:00 p.m. (Standard messaging rates may apply.)

Providers:
  • Call 1-800-299-7304 to use the automated service for some tasks any time, or to speak to an agent Monday–Friday, 7 a.m.–5:00 p.m.

Text US

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You can text the CCSC at 601-401-4995 for general information.
Monday- Friday 7:00 a.m.- 5:00 p.m.
(Standard messaging rates may apply.)

Call Us

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Customers:
1-800-283-4465

Providers:
1-800-299-7304

Email Us

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Customers:
NM.Customers@state.nm.us

Providers:
NM.Providers@state.nm.us

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