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The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.

Field Offices

Field Offices

Office Hours: Income Support Division (ISD) field office lobby hours will be open from 8 a.m. to 4:30 p.m, except Wednesdays, lobbies will be open 8 a.m.-12 p.m. There are 4 county offices* that have an exception to these hours, list below.

MONDAY 8 a.m. – 4:30 p.m

TUESDAY 8 a.m. – 4:30 p.m

WEDNESDAY 8 a.m. – 12 p.m.

THURSDAY 8 a.m. – 4:30 p.m

FRIDAY 8 a.m. – 4:30 p.m

* S. Valencia (Belen), Grant (Silver City), and Guadalupe (Santa Rosa) will be open 8 a.m.- 12 p.m daily. Roosevelt (Portales) Monday, Wednesday, and Friday 8 a.m.- 12 p.m.

The ISD field offices are closed on weekends and holidays.

Consolidated Customer Service Center: 1-800-283-4465

Click on a county for local ISD contact information or scroll down for all offices:

Hours of operation are listed: except for national holiday closings.

View NMHSD Income Support Field Offices in a larger map

Roosevelt County

Address
Roosevelt County office is co-located with the Children Youth and Families Department (CYFD)
1500 S Ave. D.
Portales, NM 88130
Hours
Monday, Wednesday, Friday 8 AM to noon
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960

Institutional Care and Waiver

Address
The Institutional Care and Waiver Unit (IC/W) is located within the SE Bernalillo ISD office at:
1711 Randolph Road SE
Albuquerque, NM 87106
Hours
Lobby hours 8 a.m.-4:30 p.m. except Wednesdays, open 8 a.m.-12 p.m.
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960