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The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.
Field Offices
Office Hours: Income Support Division (ISD) field office lobby hours will change to the below, effective February 22, 2023. There are 4 county offices* that have an exception to these hours, list below.
| All ISD Field Offices (see exception to the 4 offices in the next 2 charts)* | |
| Monday | 8:00 am-4:30 pm |
| Tuesday | 8:00 am-4:30 pm |
| Wednesday | 8:00 am-4:30 pm |
| Thursday | 8:00 am-4:30 pm |
| Friday | 8:00 am-4:30 pm |
*Below 4 office hours are different
|
S. Valencia (Belen), Grant (Silver City), Guadalupe (Santa Rosa) |
|
| Monday | 8:00 am-12:00 pm |
| Tuesday | 8:00 am-12:00 pm |
| Wednesday | 8:00 am-12:00 pm |
| Thursday | 8:00 am-12:00 pm |
| Friday | 8:00 am-12:00 pm |
| Roosevelt (Portales) | |
| Monday | 8:00 am-12:00 pm |
| Wednesday | 8:00 am-12:00 pm |
| Friday | 8:00 am-12:00 pm |
The ISD field offices are closed on weekends and holidays.
Consolidated Customer Service Center hours 7:00am-6:30pm Monday-Friday: 1-800-283-4465
Click on a county for local ISD contact information or scroll down for all offices:
Hours of operation are listed: except for national holiday closings.
View NMHSD Income Support Field Offices in a larger map
Roosevelt County
Address
Roosevelt County office is co-located with the Children Youth and Families Department (CYFD)
1500 S Ave. D.
Portales, NM 88130
Hours
Monday 8:00 am to 12:00 pm, Wednesday 8:00 am to 12:00 pm, Friday 8:00 am to 12:00 pm
Monday 8:00 am to 12:00 pm, Wednesday 8:00 am to 12:00 pm, Friday 8:00 am to 12:00 pm
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960
Phone: (800) 283-4465
Fax: 1-855-804-8960
Resources
Institutional Care and Waiver
Address
The Institutional Care and Waiver Unit (IC/W) is located within the SE Bernalillo ISD office at:
1711 Randolph Road SE
Albuquerque, NM 87106
The Institutional Care and Waiver Unit (IC/W) is located within the SE Bernalillo ISD office at:
1711 Randolph Road SE
Albuquerque, NM 87106
Lobby Hours
| Monday | 8:00 am-4:30 pm |
| Tuesday | 8:00 am-4:30 pm |
| Wednesday | 8:00 am-4:30 pm |
| Thursday | 8:00 am-4:30 pm |
| Friday | 8:00 am-4:30 pm |
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960
Bernalillo County NW (Albuquerque Area)
Address
If you live in the Northwest part of the County/City
1041 Lamberton Place NE
Albuquerque, NM 87110
If you live in the Northwest part of the County/City
1041 Lamberton Place NE
Albuquerque, NM 87110
Lobby Hours
| Monday | 8:00 am to 4:30 pm |
| Tuesday | 8:00 am to 4:30 pm |
| Wednesday | 8:00 am to 4:30 pm |
| Thursday | 8:00 am to 4:30 pm |
| Friday | 8:00 am to 4:30 pm |
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960
Phone: (800) 283-4465
Fax: 1-855-804-8960
Resources
Bernalillo County SW (Albuquerque Area)
Address
If you live in the Southwest part of the County/City
3280 Bridge Blvd SW
Albuquerque, NM 87121
If you live in the Southwest part of the County/City
3280 Bridge Blvd SW
Albuquerque, NM 87121
Lobby Hours
| Monday | 8:00 am-4:30 pm |
| Tuesday | 8:00 am-4:30 pm |
| Wednesday | 8:00 am-4:30 pm |
| Thursday | 8:00 am-4:30 pm |
| Friday | 8:00 am-4:30 pm |
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960
Phone: (800) 283-4465
Fax: 1-855-804-8960
Bernalillo County NE (Albuquerque Area)
Address
If you live in the Northeast part of the County/City
4330 Cutler Ave NE
Albuquerque, NM 87110
If you live in the Northeast part of the County/City
4330 Cutler Ave NE
Albuquerque, NM 87110
Lobby Hours
| Monday | 8:00 am-4:30 pm |
| Tuesday | 8:00 am-4:30 pm |
| Wednesday | 8:00 am-4:30 pm |
| Thursday | 8:00 am-4:30 pm |
| Friday | 8:00 am-4:30 pm |
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960
Phone: (800) 283-4465
Fax: 1-855-804-8960
Resources