Contact Us
Consolidated Customer Service Center
The Consolidated Customer Service Center (CCSC) provides customer service support for all the of the New Mexico Health Care Authority’s programs, including the Behavioral Health Services Division (BHSD), Income Support Division (ISD), Medical Assistance Division (MAD), Child Support Services Division (CSSD), Office of Fair Hearings (OFH), and Office of Inspector General (OIG).
Call Us
Customers: 1-800-283-4465
Providers: 1-800-299-7304
- Call 1-800-283-4465 to use the automated service 24 hours a day/7 days a week.
- Speak with an agent Monday–Friday, 7 a.m.–6:30 p.m.
Text Us
Text the CCSC at 601-401-4995 for general information.
24 hours a day/7 days a week
(Standard messaging rates may apply.)
Email Us
Customers: NM.Customers@hsd.nm.gov
Providers: NM.Providers@hsd.nm.gov
Send an email at any time and receive assistance Monday–Friday, 7 a.m.–6:30 p.m.
Chat With Us
Use online chat 24 hours a day/7 days a week. Find the chat link on the Medicaid portal web page.
Providers: Call 1-800-299-7304 to use the automated service any time, or to speak to an agent Monday–Friday, 7 a.m.–5:00 p.m.
Medicaid
Turquoise Care is the New Mexico Medicaid Managed Care program.
Four health plans provide services to most Medicaid members.
Blue Cross Blue Shield,
Molina Health Care,
Presbyterian Health Care,
UnitedHealthcare Community Plan.
Contact your health plan for:
- Member ID cards and health plan enrollment
- Transportation to medical appointments
- Questions about covered services
- Care coordination.
- Changing your health plan
- Finding provider out of network
- Billing questions
See the Turquoise Care web page for information about each health plan.
If your health plan cannot answer your question, call the Consolidated Customer Service Center: 1-800-283-4465 or email TCInfo@hca.nm.gov.
NM Health Care Authority
P.O. Box 2348
Santa Fe, NM 87504-2348
Click this link to use the online form to submit a comment.
TTY – Hearing Impaired
711
Behavioral Health Services Division: (505) 476-9266
Child Support Enforcement Division
Consolidated Customer Service Center: 1-800-283-4465
Quick Payment Answers: 1-800-283-4465
Income Support Division
Consolidated Customer Service Center: (800) 283-4465
Customer Service Automated Response: (855) 309-3766
Low-Income Home Energy Assistance Program: (888) 523-0051
Constituent Services: (505) 709-5788
Other states can verify if someone is receiving benefits in New Mexico at: outofstate.inquiry@hca.nm.gov
Medical Assistance Division
Providers and provider enrollment: 1-800-299-7304
Subrogation, Third-Party Liability, or RAC: nmcasualty@gainwelltechnologies.com
General questions regarding Medicaid and the Medical Assistance Division: (505) 827-3100 or MADInfo.HSD@hca.nm.us
HCA Office of the Secretary
Main phone number: (505) 827-7750
Constituent Services: (505) 660-8915 or ISD.ConstituentServ@hca.nm.gov
Office of Inspector General: 1-800-228-4802
Report suspected member or provider fraud and abuse of any program. See the Report Fraud web page.
Fair Hearings Bureau: (505) 476-6213
Human Resources: (505) 476-6230