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Help Feed Your Children with Pandemic EBT

Updates and Announcements School Aged P-EBT

Summer 2022 School Aged P-EBT is being issued September 18 through September 26, 2022. New cards are being mailed out to those that have never received P-EBT in the past, the guardian or parent changed, student’s address changed or the oldest sibling aged out of P-EBT. These cards can take 7-10 business days to be mailed.

How to verify if your child will receive the Summer P-EBT for School Aged Children

For additional questions and information regarding School Aged P-EBT, see the FAQ listed here

Updates and Announcements Childcare P-EBT

New Mexico received federal approval to issue Pandemic EBT (P-EBT) benefits for the 2021-2022 school year and Summer 2022 to families of children ages 0 through 5 who were receiving SNAP benefits from August 2021 through July 2022. Each month that the child age 0 through 5 were on SNAP, will be looked at to determine eligibility for Childcare P-EBT.  Benefits will be issued in multiple payments beginning in Fall 2022 based on eligibility.

For additional questions and information regarding Childcare P-EBT, see the FAQ listed here

Questions and Answers Regarding P-EBT Cards

Where can I use the EBT card at?

Use it the same as SNAP benefits. This benefit is used to purchase SNAP-eligible foods. These are sold at hundreds of grocers across the country. They are at convenience stores. They are at farmer’s markets. They are at other businesses that take SNAP. You can also use your card where you see the Quest logo. You can search for retailers that take SNAP. Find them near you. Go to link to find locations.

Can I still pick-up meals from my kid’s school while I have P-EBT?

Yes.

How are P-EBT cards issued?

If you have a P-EBT card, the funds will go on the card. That means the card you got before. A new P-EBT card is issued for every distinct combination of address and guardian name. Kids in different families with the same guardian name will get benefits on a single card. This is because the address is the same.

Will I get a new P-EBT card if I got one in the last school year?

No, if you got a P-EBT card before, the benefits will go onto that card.

What if I have more than one child? Will I get more than one P-EBT card?

Most households will get one card. It will be issued in the eldest child’s name. It will include P-EBT benefits for all eligible children within the household. But this depends on the address. It also depends on guardian information on file with your child’s school. You might get more than one card. If you have questions about this, call 1-833-415-0569.

I have my child. Someone else got the P-EBT benefit. Why? What can I do to get the benefit?
Please call P-EBT Customer Service. Call 1-833-415-0569. They can review your child’s information.  
Why did I not get a card for my child? I know they are eligible.

Please call P-EBT Customer Service. They can check your child’s information. Call 1-833-415-0569. Here are some possible reasons:

  • Benefits may have been paid to the eldest sibling’s card.
  • The card may have been mailed to another listed guardian’s address. That address would be from the school (specific to School Aged P-EBT). If so, please work with that party to get your child’s benefits.
  • Benefits may have gone to a child outside of your household. This is if the school had your child listed as living at that address. That address had other eligible kids. If this is the case, please work with that party to get your child’s benefits.
    • We cannot separate a benefit that has already been paid out.
    • Benefits cannot be paid retroactively.
      ***Specific to school aged P-EBT- benefit is paid based on information the school has for the child. If that has changed, then the info needs to be updated with the school.***
Does the P-EBT card expire?

The P-EBT benefit will stay on the card for 274 days. If you do not use it, the benefit will be recouped for lack of use after 274 days. This is automatic. Do not throw away your card. If your child is eligible for P-EBT, the benefits will go on that card.

If I do not use the P-EBT card, do I send it back to HSD?

The P-EBT benefit will stay on the card for 274 days. You do not have to use it all at once. If you do not use it, the benefit will be recouped for lack of use after 274 days. This is automatic.

I got a P-EBT card, but I do not need it. Can I give it to a family who does?

The P-EBT card is a benefit for the family. Your child’s benefits can be used for all other members in your household. The card and benefits cannot be transferred to another family or household. The P-EBT benefit will stay on the card for 274 days. If you do not use the benefit, it will be recouped for lack of use. This is automatic.

I have never activated an EBT card. What steps do I take?

Follow these steps:
When the household gets it’s P-EBT card, call FIS at 1-800-843-8303 to create a PIN. Or log on to http://www.ebtedge.com. You must do this before the card can be used. The phone number is located on the back of the P-EBT card. During the call, you will be asked for the following:

  • 16-digit EBT card number
  • Primary account holders date of birth to be entered as MM/DD/YYYY
    Note: Spanish speakers enter DD/MM/YYYY
  • Primary account holders 5-digit zip code
  • Requested 4-digit PIN
  • Confirmation of the 4-digit PIN
    Once this is done, the card will be active. The PIN is set. The card can be used right away.
When setting up the P-EBT card, what do I do if the zip code does not work? What do I do if the zip code is different?

Please call P-EBT Customer Service. Call 1-833-415-0569.

When setting up the P-EBT card, what do I do if the child’s DOB is incorrect?

Please call P-EBT Customer Service. Call 1-833-415-0569.

Who can I call if I did not get a P-EBT card?

Please call P-EBT Customer Service. Call 1-833-415-0569.

What do I do if I only got funds for one child and not my other children?

Your child can getSchool AgedPEBT if they qualify for free or reducedprice school meals through the National School Lunch Program and missed school for 5 consecutive days due to COVID-19. If you feel your child is eligible, contact your child’s school to see if their absences due to COVID were reported and if they were eligible for Free or Reduced Lunch through the National School Lunch Program.

How can I check the balance of my child’s P-EBT card?

Call FIS Customer Service. Call 1-800-843-8303. Or check online. Go to http://www.ebtedge.com

What do I do if I need a replacement P-EBT card?

Call FIS Customer Service. Call 1-800-843-8303.

How do I order a replacement card through the FIS number?

Call FIS Customer Service. Call 1-800-843-8303.
• Press 2 for Spanish.
• Prompt will ask for the 16-digit card number.
• If replacing a card, you can press 2 right away. Or you can wait for the next voice prompt to direct you. This is if your card is lost, stolen, or damaged. This is if it needs to be replaced.
• Once you press 2, you will be redirected to a customer service rep. They will confirm your identity. Once that is confirmed, your current card will be deactivated. They will order you a new card. That goes to the current address in the system.
o If the client wants the card mailed to a new address, they will be directed back to the state to update the address.
If directed back to the state, guardian must call P-EBT Customer Service at 1-833-415-0569.

My mailing address is different. How do I update this to get the P-EBT card?

You will need to update your address with your child’s school. Then you can contact the PEBT Customer Service at 1-833-415-0569.

 

The P-EBT card is under my child's name. Can I speak with Customer Service if I’m having issues with my card?

Yes as long as you are the child’s guardian listed, both FIS and P-EBT Customer Service staff will work with you. They will try to address and alleviate any issues you may be having.