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Help Feed Your Children with Pandemic EBT

Help Feed Your Children with Pandemic EBT

P-EBT Update

School Aged P-EBT

New Mexico school aged children eligible for free or reduced-price school meals have been able to take advantage of additional food benefits through the P-EBT program from March 2020 through summer 2021. These children who were previously eligible had to be school aged and eligible for free and reduced lunch though the National School Lunch Program (NSLP). For additional questions and information reagarding School Aged P-EBT, see the FAQ listed here.

 

P-EBT Childcare

Many of New Mexico’s children under age 6 may be eligible for food benefits through the new P-EBT Childcare Assistance program. The benefit is for children who were a member of a household that received Supplemental Nutrition Assistance Program (SNAP) at any time since October 1, 2020, under the age of 6 and *enrolled in a childcare center  as defined by Food and Nutrition Services (FNS). For additional questions and information reagarding P-EBT Childare Assistance, see the FAQ listed here.

*FNS considers all children ages 5 and under in some sort of childcare when considering eligibility for P-EBT. This includes those that are not enrolled in a certified child care facility. For
example, being cared for by family and/or friends.

 

Where can I use the EBT card at?

Use it the same as SNAP benefits. This benefit is used to purchase SNAP-eligible foods. These are sold at hundreds of grocers across the country. They are at convenience stores. They are at farmer’s markets. They are at other businesses that take SNAP. You can also use your card where you see the Quest logo. You can search for retailers that take SNAP. Find them near you. Go to https://usda-fns.maps.arcgis.com/apps/webappviewer/index.html?id=e1f3028b217344d78b324193b10375e4

Can I still pick-up meals from my kid’s school while I have P-EBT?

Yes.

How are P-EBT cards issued?

If you have a P-EBT card, the funds will go on the card. That means the card you got before. A new P-EBT card is issued for every distinct combination of address and guardian name. Kids in different families with the same guardian name will get benefits on a single card. This is because the address is the same.

Will I get a new P-EBT card if I got one in the last school year?

No, if you got a P-EBT card before, the benefits will go onto that card.

What if I have more than one child? Will I get more than one P-EBT card?

Most households will get one card. It will be issued in the eldest child’s name. It will include P-EBT benefits for all eligible children within the household. But this depends on the address. It also depends on guardian information on file with your child’s school. You might get more than one card. If you have questions about this, call 1-833-415-0569.

I have my child. Someone else got the P-EBT benefit. Why? What can I do to get the benefit?
Please call P-EBT Customer Service. Call 1-833-415-0569. They can review your child’s information.  
Why did I not get a card for my child? I know they are eligible.

Please call P-EBT Customer Service. They can check your child’s information. Call 1-833-415-0569. Here are some possible reasons:
• Benefits may have been paid to the eldest sibling’s card.
• The card may have been mailed to another listed guardian’s address. That address would be from the school (specific to School Aged P-EBT). If so, please work with that party to get your child’s benefits.
• Benefits may have gone to a child outside of your household. This is if the school had your child listed as living at that address. That address had other eligible kids. If this is the case, please work with that party to get your child’s benefits.
  o We cannot separate a benefit that has already been paid out.
  o Benefits cannot be paid retroactively.
***Specific to school aged P-EBT- benefit is paid based on information the school has for the child. If that has changed, then the info needs to be updated with the school.***

Does the P-EBT card expire?

The P-EBT benefit will stay on the card for one year. If you do not use it, the benefit will be recouped for lack of use after one year. This is automatic. Do not throw away your card. If your child is eligible for P-EBT, the benefits will go on that card.

If I do not use the P-EBT card, do I send it back to HSD?

The P-EBT benefit will stay on the card for one year. You do not have to use it all at once. If you do not use it, the benefit will be recouped for lack of use after one year. This is automatic.

I got a P-EBT card, but I do not need it. Can I give it to a family who does?

The P-EBT card is a benefit for the family. Your child’s benefits can be used for all other members in your household. The card and benefits cannot be transferred to another family or household. The P-EBT benefit will stay on the card for one year. If you do not use the benefit, it will be recouped for lack of use. This is automatic.

I have never activated an EBT card. What steps do I take?

Follow these steps:
When the household gets its P-EBT card, call FIS to create a PIN. You must do this before the card can be used. The phone number is located on the back of the P-EBT card. During the call, you will be asked for the following:
• 16-digit EBT card number
• Primary account holders date of birth to be entered as MM/DD/YYYY
• Note: Spanish speakers enter DD/MM/YYYY
• Primary account holders 5-digit zip code
• Requested 4-digit PIN
• Confirmation of the 4-digit PIN
Once this is done, the card will be active. The PIN is set. The card can be used right away.

When setting up the P-EBT card, what do I do if the zip code does not work? What do I do if the zip code is different?

Please call P-EBT Customer Service. Call 1-833-415-0569.

When setting up the P-EBT card, what do I do if the child’s DOB is incorrect?

Please call P-EBT Customer Service. Call 1-833-415-0569.

Who can I call if I did not get a P-EBT card?

Please call P-EBT Customer Service. Call 1-833-415-0569.

What do I do if I only got funds for one child and not my other children?

Please call P-EBT Customer Service. Call 1-833-415-0569.

How can I check the balance of my child’s P-EBT card?

Call FIS Customer Service. Call 1-800-843-8303. Or check online. Go to http://www.ebtedge.com

What do I do if I need a replacement P-EBT card?

Call FIS Customer Service. Call 1-800-843-8303.

How do I order a replacement card through the FIS number?

Call FIS Customer Service. Call 1-800-843-8303.
• Press 2 for Spanish.
• Prompt will ask for the 16-digit card number.
• If replacing a card, you can press 2 right away. Or you can wait for the next voice prompt to direct you. This is if your card is lost, stolen, or damaged. This is if it needs to be replaced.
• Once you press 2, you will be redirected to a customer service rep. They will confirm your identity. Once that is confirmed, your current card will be deactivated. They will order you a new card. That goes to the current address in the system.
o If the client wants the card mailed to a new address, they will be directed back to the state to update the address.
If directed back to the state, guardian must call P-EBT Customer Service at 1-833-415-0569.

My mailing address is different. How do I update this to get the P-EBT card?

You can do it online. 
Call P-EBT Customer Service at 1-833-415-0569. If you call the ISD Customer Service Center, they will forward your information to P-EBT Customer Service. P-EBT Customer Service will call you back.

 

The P-EBT card is under my child's name. Can I speak with Customer Service if I’m having issues with my card?

Yes as long as you are the child’s guardian listed, both FIS and P-EBT Customer Service staff will work with you. They will try to address and alleviate any issues you may be having.