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The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.

Help Feed Your Children with Pandemic EBT

School aged P-EBT:

Update: Pandemic Electronic Benefit Transfer (P-EBT) will be issued April 10, 2022 to cover meals that K-12 students missed last year in October and November, after schools returned to in-person learning.

For a child to be eligible for School Aged P-EBT issuance, they must be eligible for free or reduced-price meals through the National School Lunch Program and missed school for 5 consecutive days due to COVID-19. This includes:

  • Missing school if the student test positive for COVID and or in close contact with a student who test positive and were quarantined.
  • The student also qualifies if the student’s district/school was shut down due to positive COVID cases.

Each District/School keeps track of each of these absences to report this data to the PED for P-EBT eligibility for the time the student did not have access to school breakfast or lunch during April 2021 ongoing.  This data must have been reported by the school in order for the school aged child to be eligible. 

Parents and guardians who would like to check whether their student qualified for the latest P-EBT issuance they can go to  VERIFY P-EBT Information  starting on May 24, 2022. 

There they can enter student’s name, date of birth, and the name of their school.

  • If the student received a benefit, it would indicate if they were eligible.
  • If the student did not receive a benefit, it will reply with child not found.

If you have found that your child is not eligible and you think that they should be, we advise you to contact your child’s school to check for reported absences and eligibility for free or reduced lunch through the National School Lunch Program.

If your child has a P-EBT card, please keep the card, and do not destroy it. If a new address or guardian was reported to the school, a new P-EBT card will be sent to the new address. For questions regarding your child’s P-EBT card, you can contact NM PEBT Hotline directly at 1-833-415-0569. Individuals can also email and reach out by email at: hsd.pebt@state.nm.us.

For additional questions and information regarding School Aged P-EBT, see the FAQ listed here.

English School Aged P-EBT FAQ 05.12.2022

Spanish School Aged P-EBT FAQ 05.12.2022

P-EBT Childcare

Update: Summer issuance for June, July, and August 2021 issuance day is 1/20/2022. A one time payment of $375, to cover the summer months, will be issued to those children eligible. To see how a child can be eligible, see the FAQ link below.

Many of New Mexico’s children under age 6 may be eligible for food benefits through the new P-EBT Childcare Assistance program. Under age 6 are those kids that ages 0 through 5. This benefit does not include children once they turn age 6. The benefit is for children who were a member of a household that received Supplemental Nutrition Assistance Program (SNAP) at any time since October 1, 2020, under the age of 6 and *enrolled in a childcare center  as defined by Food and Nutrition Services (FNS). For additional questions and information regarding P-EBT Childcare Assistance, see the FAQ listed here.

*FNS considers all children ages 5 and under in some sort of childcare when considering eligibility for P-EBT. This includes those that are not enrolled in a certified child care facility. For example, being cared for by family and/or friends.

English Childcare P-EBT FAQ 1.12.2022

Spanish Childcare P-EBT FAQ 1.12.2022

Where can I use the EBT card at?

Use it the same as SNAP benefits. This benefit is used to purchase SNAP-eligible foods. These are sold at hundreds of grocers across the country. They are at convenience stores. They are at farmer’s markets. They are at other businesses that take SNAP. You can also use your card where you see the Quest logo. You can search for retailers that take SNAP. Find them near you. Go to link to find locations.

Can I still pick-up meals from my kid’s school while I have P-EBT?

Yes.

How are P-EBT cards issued?

If you have a P-EBT card, the funds will go on the card. That means the card you got before. A new P-EBT card is issued for every distinct combination of address and guardian name. Kids in different families with the same guardian name will get benefits on a single card. This is because the address is the same.

Will I get a new P-EBT card if I got one in the last school year?

No, if you got a P-EBT card before, the benefits will go onto that card.

What if I have more than one child? Will I get more than one P-EBT card?

Most households will get one card. It will be issued in the eldest child’s name. It will include P-EBT benefits for all eligible children within the household. But this depends on the address. It also depends on guardian information on file with your child’s school. You might get more than one card. If you have questions about this, call 1-833-415-0569.

I have my child. Someone else got the P-EBT benefit. Why? What can I do to get the benefit?
Please call P-EBT Customer Service. Call 1-833-415-0569. They can review your child’s information.  
Why did I not get a card for my child? I know they are eligible.

Please call P-EBT Customer Service. They can check your child’s information. Call 1-833-415-0569. Here are some possible reasons:

  • Benefits may have been paid to the eldest sibling’s card.
  • The card may have been mailed to another listed guardian’s address. That address would be from the school (specific to School Aged P-EBT). If so, please work with that party to get your child’s benefits.
  • Benefits may have gone to a child outside of your household. This is if the school had your child listed as living at that address. That address had other eligible kids. If this is the case, please work with that party to get your child’s benefits.
    • We cannot separate a benefit that has already been paid out.
    • Benefits cannot be paid retroactively.
      ***Specific to school aged P-EBT- benefit is paid based on information the school has for the child. If that has changed, then the info needs to be updated with the school.***
Does the P-EBT card expire?

The P-EBT benefit will stay on the card for 274 days. If you do not use it, the benefit will be recouped for lack of use after 274 days. This is automatic. Do not throw away your card. If your child is eligible for P-EBT, the benefits will go on that card.

If I do not use the P-EBT card, do I send it back to HSD?

The P-EBT benefit will stay on the card for 274 days. You do not have to use it all at once. If you do not use it, the benefit will be recouped for lack of use after 274 days. This is automatic.

I got a P-EBT card, but I do not need it. Can I give it to a family who does?

The P-EBT card is a benefit for the family. Your child’s benefits can be used for all other members in your household. The card and benefits cannot be transferred to another family or household. The P-EBT benefit will stay on the card for 274 days. If you do not use the benefit, it will be recouped for lack of use. This is automatic.

I have never activated an EBT card. What steps do I take?

Follow these steps:
When the household gets its P-EBT card, call FIS to create a PIN. You must do this before the card can be used. The phone number is located on the back of the P-EBT card. During the call, you will be asked for the following:

  • 16-digit EBT card number
  • Primary account holders date of birth to be entered as MM/DD/YYYY
    Note: Spanish speakers enter DD/MM/YYYY
  • Primary account holders 5-digit zip code
  • Requested 4-digit PIN
  • Confirmation of the 4-digit PIN
    Once this is done, the card will be active. The PIN is set. The card can be used right away.
When setting up the P-EBT card, what do I do if the zip code does not work? What do I do if the zip code is different?

Please call P-EBT Customer Service. Call 1-833-415-0569.

When setting up the P-EBT card, what do I do if the child’s DOB is incorrect?

Please call P-EBT Customer Service. Call 1-833-415-0569.

Who can I call if I did not get a P-EBT card?

Please call P-EBT Customer Service. Call 1-833-415-0569.

What do I do if I only got funds for one child and not my other children?

Your child can getSchool AgedPEBT if they qualify for free or reducedprice school meals through the National School Lunch Program and missed school for 5 consecutive days due to COVID-19. If you feel your child is eligible, contact your child’s school to see if their absences due to COVID were reported and if they were eligible for Free or Reduced Lunch through the National School Lunch Program.

How can I check the balance of my child’s P-EBT card?

Call FIS Customer Service. Call 1-800-843-8303. Or check online. Go to http://www.ebtedge.com

What do I do if I need a replacement P-EBT card?

Call FIS Customer Service. Call 1-800-843-8303.

How do I order a replacement card through the FIS number?

Call FIS Customer Service. Call 1-800-843-8303.
• Press 2 for Spanish.
• Prompt will ask for the 16-digit card number.
• If replacing a card, you can press 2 right away. Or you can wait for the next voice prompt to direct you. This is if your card is lost, stolen, or damaged. This is if it needs to be replaced.
• Once you press 2, you will be redirected to a customer service rep. They will confirm your identity. Once that is confirmed, your current card will be deactivated. They will order you a new card. That goes to the current address in the system.
o If the client wants the card mailed to a new address, they will be directed back to the state to update the address.
If directed back to the state, guardian must call P-EBT Customer Service at 1-833-415-0569.

My mailing address is different. How do I update this to get the P-EBT card?

You will need to update your address with your child’s school. Then you can contact the PEBT Customer Service at 1-833-415-0569.

 

The P-EBT card is under my child's name. Can I speak with Customer Service if I’m having issues with my card?

Yes as long as you are the child’s guardian listed, both FIS and P-EBT Customer Service staff will work with you. They will try to address and alleviate any issues you may be having.