The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.

COVID-19 Response

We are working with other state agencies and the federal government to ensure services through the duration of the COVID-19 pandemic.

Are you receiving services now, or would you like to see what help is available, given the COVID-19 emergency? Find out what programs and services are available through HSD.


How can I apply for assistance?

You can apply online for food, energy, and cash assistance online at: www.yes.state.nm.us or you can call the Customer Service Center at: 1-800-283-4465

How do I apply for health insurance?

You can apply for Medicaid over the phone. Call: 1-855-637-6574

How to qualify for coverage

Cómo calificar para la cobertura

Làm sao hội đủ điều kiện để được bảo hiểm sức khỏe.​ 

How do I navigate the YESNM website?


How to create an account and start an application

Upload documents

How to apply from your phone



Patient Fact Sheet (English | Spanish)

Provider Fact Sheet (English | Spanish)

Covid-19 visual tool for people with disabilities

AFN financial resiliency tips

Lifeline Support for Affordable Communications

Governor’s 5-1-20 Order in ASL

Eligibility Waivers and Flexibilities

Approved Pending Denied

SNAP-NM Adjustment Request for Recording of Telephonic Signature

SNAP-New Mexico Request to Extend Certification Periods

SNAP-Adjusting Interview Requirements

NM SNAP Extend All Certification Periods and PR through June 2020

NM SNAP COV PEBT Approval Letter

SNAP-COVID QC Due Date Extension

SNAP COVID QC Interview Flexibility

Waiver of Quality Control Interviews for March, April and May 2020​


NM SNAP Supplement Waiver Request

NM SNAP Waiver of Interview​

NM Waiver Request for Students

NM Waiver Request SNAP Fair Hearing Timeframes​

NM Waiver Request SNAP EBT used for Hot Foods​

NM ABAWD Waiver Extension Request​

Double Issuance Waiver Packet​

Telephonic Signature Waiver Packet

SNAP COVID19 Multiple Adjustment Denial 
Cash Assistance Eliminate Asset Test
Extend Good Cause
Expand Diversion Payment
Sanction Removal
Expand Contractor Support

Under the authority of the Coronavirus Aid, Relief, and Economic Security (CARES) Act NM anticipates receiving ~$8mill in additional funds

Utility Shut-off Moratorium

Medicaid Link to site below
Medicaid Provider Link to site below
Behavioral Health Expanding Service Delivery Modalities
Providing Certified Peer Support Workers for individuals in isolation shelters
Harm Reduction for Alcohol Use Disordered patients
Substance Use Disorder Treatment – Public Service Announcement Campaign
NM Crisis and Access Line (NMCAL) app
Child Support

How to Apply for Coverage

Cómo calificar para la cobertura.

Làm sao hội đủ điều kiệnđể được bảo hiểm sức khỏe.​


Coronavirus Disease 2019 (COVID-19) and NM Medicaid

NM Medicaid is working with its federal, state and local partners to ensure Medicaid services continue to be delivered without interruption during the COVID-19 (coronavirus) outbreak. Medicaid-related resources listed below will be updated as announced.

For more information about COVID-19, visit the cv.nmhealth webpage

Submit Medicaid policy-related COVID-19 questions to MADInfo.HSD@state.nm.us.

For additional information related to Conronavirus (COVID-19) and NM Medicaid, visit the NM Medicaid Portal at https://nmmedicaid.portal.conduent.com/static/index.htm