LOOKING FOR ASSISTANCE

New Mexico’s new Supports Waiver (SW) is a Home and Community Based Services (HCBS) waiver that is an option for individuals who are on the Developmental Disabilities (DD) Waiver Wait List. Supports Waiver services are intended to complement unpaid supports that are provided to individuals by family and others.

You keep your place on the Wait List, whether you choose to accept Supports Waiver offer or not.

How to Apply

Please visit the Pre-Service Intake Webpages on this site and contact your Pre-Service Intake Specialist or the Pre-Service Intake Bureau at

505-350-0034 or 505-470-5825 Phone
505-533-6077  Fax

Pre-Service Intake Bureau Contact Sheet

Guiding Principles

• Decide where and with whom to live.
• Choose their own work or productive activity.
• Choose how to establish community and personal relationships.
• Be respected and supported during the decision-making process and in the decisions made.
• Access natural and generic supports as needed.
• Hire, train schedule, supervise and dismiss service providers.
• Receive training, resources, and information related to the Supports Waiver in a format that meets the American with Disabilities Act (ADA) requirements
• Appeal denials or decisions through the reconsideration and fair hearing processes.
• Transfer to a service delivery model on the Supports Waiver that meets the participants’ needs.
• Receive culturally competent services.
• Be free from restraint, restrictive interventions, seclusion and coercion.

All participants:

• Have value and potential.
• Will be viewed in terms of their abilities.
• Have the right to participate and be fully included in their communities.
• Have the right to live, work, learn, and receive services and supports to meet their individual needs, in the most integrated settings possible in their community.

Stakeholder Engagement Opportunities

Supports Waiver Renewal with Centers for Medicare and Medicaid Services
If you have any recommendations, questions or comments regarding the SW program, please submit here.

Virtual  Information Sessions (Coming Soon)

Numbered Memos

Supports Waiver Numbered Memos provide updates, reminders and clairifications about important waiver requirements.

• SW Numbered Memo 2024-02 Client Rights, Grievance Process and ANE Reporting Acknowledgment Form
• SW Numbered Memo 2024-01Supports Waiver- NM Waiver Training Hub Entry for Participant Directed Participants and Staff
• SW Numbered Memo 2023-04 Electronic Census Requirements in Therap
• SW Numbered Memo 2023-03 Supports Waiver Status and Resuming Offer
• SW Numbered Memo 2023-02Preparation of an Annual Report
• SW Numbered Memo 2023-01Developmental Disabilities Supports Division (DDSD) Master List of Definitions
• SW Numbered Memo 2022-04Appendix K – Temporary Rate Increases Approved
• SW Numbered Memo 2022-03 DDSD Individual Transition Plan Checklist
• SW Numbered Memo 2022-02DDSD Supports Waiver Core Trainings Update
• SW Numbered Memo 2022-01
• SW Numbered Memo 2021-03Readiness for claims processing changes in Phase 2 Implementation of Electronic Visit Verification (EVV)
• SW Numbered Memo 2021-02Preservice Responsibilities, Exceptions and Billing
• SW Numbered Memo 2021-01Community Support Coordinator Service Provider Accreditation
• SW Numbered Memo 2020-01Supports Waiver Standards

Reporting Abuse, Neglect & Exploitation

Call the Adult Abuse, Neglect and Exploitation Hotline at 866-654-3219.
OR File a report online

Visit Division of Health Improvement pages for more information.