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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Reporting in Health Facilities – Publications
Incident Management System Guide for all Licensed Health Care Facilities SFY2025 – This guide is produced by the health facility licensing and certification program operations bureau for all licensed health care facilities for the incident management system.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities Health Facility Complaints – This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities 2024 – Spanish version
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Spanish Version – This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version –This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Health Facility Complaint Investigation Five Day Follow-up Report Form Health Facility Complaints – December 8, 2016This form is for a five-day follow up report on licensed health facility complaint investigations.
Health Facility Consumer Complaint Form Health Facility Complaints – April 2, 2014Use this form to report Abuse, Neglect & Exploutation in health facilities only if you are a consumer, family member, or general public.
Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers Health Facility Complaints – November 14, 2022If an incident occurs while on tribal land and the consumer is under the jurisdiction of a Department of Health contractor, a report to the Division of Health Improvement and tribal protective services must be made.