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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Reporting in Health Facilities – Publications

Photo of the publication cover. Incident Management System Guide for all Licensed Health Care Facilities SFY2023 Health Facility ComplaintsGuide February 13, 2023This guide is produced by the health facility licensing and certification program operations bureau for all licensed health care facilities for the incident management system.

 


 

Photo of the publication cover. Abuse, Neglect & Exploitation Reporting Poster for Health Facilities Health Facility ComplaintsMarketing November 14, 2022This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.

Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version


 

Photo of the publication cover. Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers Health Facility ComplaintsGeneral November 14, 2022If an incident occurs while on tribal land and the consumer is under the jurisdiction of a Department of Health contractor, a report to the Division of Health Improvement and tribal protective services must be made.

 


 

Photo of the publication cover. Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Spanish Version Health Facility ComplaintsMarketing November 14, 2022This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.

 


 

Photo of the publication cover. Health Facility Complaint Investigation Five Day Follow-up Report Form Health Facility ComplaintsForm December 8, 2016This form is for a five-day follow up report on licensed health facility complaint investigations.

 


 

Photo of the publication cover. Health Facility Consumer Complaint Form Health Facility ComplaintsForm April 2, 2014Use this form to report Abuse, Neglect & Exploutation in health facilities only if you are a consumer, family member, or general public.