LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Regional Offices

The Regional Office Bureau (ROB) is the operational arm of the division responsible for the direct oversight of the Developmental Disabilities Medicaid Waiver and State General Fund programs. Oversight responsibilities include case management agency and service provider compliance with standards, regulations, and provider agreements.

The ROB has direct responsibility and is accountable for implementing the initiatives, programmatic changes, and priorities of the Division. In addition, the ROB provides ongoing technical assistance, conflict resolution, contract management, and guidance to individual teams and programs.

Need Assistance?

Submit a Regional Office Request for Assistance

DDSD created the Regional Office Request for Assistance RORA, system to promote communication with external and internal partners and to provide a forum for raising concerns to DDSD. Note: This does not replace any required reporting of Abuse Neglect or Exploitation.

Submit an Exception Authorization Request

Regional Offices may also review and approve requests for exception to the DD Waiver Standards.

DDW Exception Authorization Review Form

Request a Waiver Change Form

Form available upon request only from teh applicable regional Office

Reporting Abuse, Neglect & Exploitation

Call the Adult Abuse, Neglect and Exploitation Hotline at 866-654-3219.
OR File a report online

Visit Division of Health Improvement pages for more information.

Regions

The state is divided into 5 regions: Metro, Northeast, Northwest, Southeast, and Southwest regions. For contact information visit each region’s webpage.

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