The Regional Office Bureau (ROB) is the operational arm of the division responsible for direct oversight of the Developmental Disabilities Medicaid Waiver and State General Fund programs. Oversight responsibilities include case management agency and service provider compliance with standards, regulations, and provider agreements.

The ROB has direct responsibility and is accountable for implementing the initiatives, programmatic changes, and priorities of the Division. In addition, the ROB provides ongoing technical assistance, conflict resolution, contract management, and guidance to individual teams and programs.

Need Assistance?

Submit a Regional Office Request for Assistance

DDSD created the Regional Office Request for Assistance (RORA) system to promote communication with external and internal partners and to provide a forum for raising concerns to DDSD. Note: This does not replace required reporting of Abuse Neglect or Exploitation.

• RORA  (Electronic Form)
• RORA (Fax form)
• Regional Office Request for Assistance Instructions

Submit an Exception Authorization Request

Regional Offices may review and approve exception requests to DD Waiver Standards.

• DDW Exception Authorization Review Form

Request a Waiver Change Form

Form available upon request only from the applicable regional Office

Reporting Abuse, Neglect & Exploitation

Call the Adult Abuse, Neglect & Exploitation Hotline at 866-654-3219 or file a report online

Visit the Division of Health Improvement pages for more information.

Regional Quarterly Provider Meetings

• Meeting Presentation – 9/20/2024

Regions

The state is divided into 5 regions: Metro, Northeast, Northwest, Southeast, and Southwest regions. For contact information visit each region’s webpage.