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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Quality Management Bureau
The Quality Management Bureau (QMB) works in close coordination with other divisions of the Healthcare Authority and with other state agencies to ensure accountability and compliance of community based waiver providers with state and federal regulations, contractual or program requirements, and quality standards.
Survey Units
QMB conducts compliance surveys of agencies who have a provider agreement with the Developmental Disabilities Supports Division (DDSD) to provide Medicaid home and community-based waiver services including; the Developmental Disabilities Waiver (DDW) providers, Medically Fragile Waiver (MFW), the Mi Via Waiver consultant agencies and Supports Waiver (SW) Community Support Coordination and Customized Community Supports providers
A QMB survey team conducts a thorough review of each provider’s services to determine if they are in compliance with required standards, rules and statutes and to ensure the health, safety and welfare of individuals receiving services.
Customer Satisfaction Survey
Has your community program recently been surveyed by the Division of Health Improvement? We would like to know. How did we do?
Take our Community-Based Waiver Provider Customer Satisfaction Survey today!
Your anonymous response will help QMB evaluate our customer service and performance and identify opportunities on how we can improve the quality of the survey process.
Developmentally Disabled Waiver Survey Unit
A DDW survey team conducts on-site, systems-based surveys and other quality improvement activities related to the health, welfare and safety of individuals receiving supports through case management services, living care arrangements, community inclusion services (i.e. customized community supports and employment services).
Visit the Developmental Disabilities Waiver Survey Unit page to learn more.
Medically Fragile Waiver Survey Unit
This unit conducts on-site, systems-based surveys and other quality improvement activities related to the health, welfare and safety of individuals receiving supports through the medically fragile waiver.
Visit the Medically Fragile Waiver Survey Unit page to learn more.
Mi Via Self-Directed Waiver Survey Unit
This unit conducts surveys of agencies who have a provider agreement with the DDSD to provide mi via self-directed consultant services. The survey consists of on-site, systems-based surveys and other quality improvement activities related to the health, welfare and safety of Individuals receiving supports through the mi via consultant agency locations.
Visit the Mi Via Self-Directed Waiver Survey Unit page to learn more.
Supports Waiver Survey Unit
This unit conducts on-site, systems-based surveys and other quality improvement activities related to the health, welfare and safety of individuals receiving supports through community support coordination and customized community support services (Agency-Based Service Delivery Model and Participant Directed Service Delivery Model).
Visit the Supports Waiver Unit page to learn more.
Quality Management Bureau – Resources
Quality Management Bureau – Resources – New Mexico Health Care Authority