For Brain Injury Program
Critical Incident Reporting
The Human Services Dept/Medical Assistance Division/Quality Bureau (HSD/MAD/QB) Incident Management System describes the statewide reporting requirements for all incidents involving recipients served under Centennial Care-funded Home and Community Based Service programs.
Community agencies providing Home and Community Based Services are required to report critical incidents to the State.
Home & Community Based Services include Personal Care services (PCO) and Self-Directed benefit services in addition to other services. All allegations of Abuse, Neglect, and Exploitation of a recipient must be reported, as well as any incidents involving Emergency Services, Hospitalization, the Death of a recipient, the involvement of Law Enforcement, any Environmental Hazards that compromise the health and safety of a recipient, and any Elopement or Missing recipient.
Incident management principles
- All adults and children receiving Centennial Care Home and Community Based Services should be able to enjoy a quality of life that is free of abuse, neglect, and exploitation.
- Direct staff providing services and the agencies that employee them must receive initial and ongoing training to be competent to respond to, report, and document incidents, in a timely and accurate manner
- Recipients, legal representatives, and guardians must be made aware of and have available incident reporting processes
- Any individual who, in good faith, reports an incident or makes an allegation of abuse, neglect, or exploitation will be free from any form of retaliation.
- Quality starts with those who work most closely with persons receiving services.
For questions email HSD-QB-CIR@state.nm.us