LOOKING FOR ASSISTANCE
The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Field Offices
Office Hours: Income Support Division (ISD) field office lobby hours will change to the below, effective July 24, 2023. There are 5 county offices* that have an exception to these hours, list below.
| All ISD Field Offices (see exception to the 5 offices in the next 3 charts)* | |
| Monday | 8:00 am-4:30 pm |
| Tuesday | 8:00 am-4:30 pm |
| Wednesday | 8:00 am-4:30 pm |
| Thursday | 8:00 am-4:30 pm |
| Friday | 8:00 am-4:30 pm |
*Below 4 office hours are different
|
S. Valencia (Belen), Grant (Silver City), Guadalupe (Santa Rosa) |
|
| Monday | 8:00 am-12:00 pm |
| Tuesday | 8:00 am-12:00 pm |
| Wednesday | 8:00 am-12:00 pm |
| Thursday | 8:00 am-12:00 pm |
| Friday | 8:00 am-12:00 pm |
| Hidalgo (Lordsburg) | |
| Tuesday | 9:00 am-4:00 pm |
The ISD field offices are closed on weekends and holidays.
Consolidated Customer Service Center hours 7:00am-6:30pm Monday-Friday: 1-800-283-4465
Click on a county for local ISD contact information or scroll down for all offices:
Hours of operation are listed: except for national holiday closings.
Lincoln County (Ruidoso Area)
26387 Hwy 70
Ruidoso Downs, NM 88346
Ruidoso Downs, NM 88346
Lobby Hours
| Monday | 8:00 am-4:30 pm |
| Tuesday | 8:00 am-4:30 pm |
| Wednesday | 8:00 am-4:30 pm |
| Thursday | 8:00 am-4:30 pm |
| Friday | 8:00 am-4:30 pm |
Phone:(800) 283-4465
Fax: 1-855-804-8960
Resources
McKinley County (Gallup Area)
3006 E. Hwy 66
Gallup, NM 87301
Lobby Hours
| Monday | 8:00 am to 4:30 pm |
| Tuesday | 8:00 am to 4:30 pm |
| Wednesday | 8:00 am to 4:30 pm |
| Thursday | 8:00 am to 4:30 pm |
| Friday | 8:00 am to 4:30 pm |
Phone: (800) 283-4465
Fax: 1-855-804-8960
Quay County (Tucumcari Area)
421 W. Route 66 Blvd
Tucumcari, NM 88401
Lobby Hours
| Monday | 8:00 am to 4:30 pm |
| Tuesday | 8:00 am to 4:30 pm |
| Wednesday | 8:00 am to 4:30 pm |
| Thursday | 8:00 am to 4:30 pm |
| Friday | 8:00 am to 4:30 pm |
Phone: (800) 283-4465
Fax: 1-855-804-8960
Rio Arriba and Los Alamos Counties
Española, NM 87532
Lobby Hours
| Monday | 8:00 am to 4:30 pm |
| Tuesday | 8:00 am to 4:30 pm |
| Wednesday | 8:00 am to 4:30 pm |
| Thursday | 8:00 am to 4:30 pm |
| Friday | 8:00 am to 4:30 pm |
Phone: (800) 283-4465
Fax: 1-855-804-8960
San Juan County (Farmington Area)
101 W. Animas
Farmington, NM 87401-6408
Lobby Hours
| Monday | 8:00 am to 4:30 pm |
| Tuesday | 8:00 am to 4:30 pm |
| Wednesday | 8:00 am to 4:30 pm |
| Thursday | 8:00 am to 4:30 pm |
| Friday | 8:00 am to 4:30 pm |