The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.

Enabling Technology


DDSD supports a system-wide culture across waiver services that embraces person-centered, equitable access to a range of enabling technology that has the flexibility to promote independence, individual choice, and respects rights and privacy for people with Intellectual and/or Developmental Disabilities, regardless of level of disability.

What Is Enabling Technology?

The use of various forms of devices and technology to support a person with disabilities to live as independently as possible. These types of technologies include sensors, mobile applications, remote support systems, and other smart devices. Enabling technology can support a person in navigating their jobs and communities, gain more control of their environment, and provide remote support and reminders to assist a person in living more independently. Enabling Technologies include off-the-shelf and customized devices and services that empower independence, embody self-determination, and enhance quality of life.

What is Technology First?

A framework for system changes where technology is considered first in the discussion of support options available to individuals and families through person-centered approaches to promote meaningful participation, social inclusion, self-determination, and quality of life. Two primary goals include technology as a natural support and reducing the number of direct support hours.

How is Enabling Technology Funded?

Enabling Technology is available in the Mi Via, DD and Supports Waiver Programs through various service titles and codes.

Mi Via Waiver

  • Personal Emergency Response System
  • Technology for Safety and Independence

DD Waiver

  • Assistive Technology Purchasing Agent
  • Personal Support Technology

Supports Waiver

  • Assitive Technology

Service providers may also fund and use enabling technology in combination with Direct Support Professionals in the provision of their services.

Where to Find Technology Vendors

New Mexico has started working with a number of vendors. Find a list here: Technology Vendor List

Technology First Community of Practice

DDSD has embarked on the Technology First Initiative. Technology Spotlight Series and Community of Practice meets virtually on the first Wednesday of the month. Technology Spotlight Series and Community of Practice Meeting

Meetings will showcase national leaders in the technology first movement, exciting technology demonstrations from national vendors, and success stories for individuals benefiting from enabling technology in New Mexico.

Resources from the series along with other important technology first information will be gathered into a New Mexico DDSD Technology Community of Practice.



Are you ready?Are you ready?

Are you Ready for a Technology Screening Tool?

Task Prompting Service ExampleTask Prompting Service Example

Example of how to use technology for task prompting and applicable vendors.


Medication Service ExampleMedication Service Example

Example of how to use technology to increase independence with medication and applicable vendors.


Home Sensor System Service ExampleHome Sensor System Service Example

Example of how to use home sensors for independence.


Remote Support Service ExampleRemote Support Service Example

Example where staff operate from a remote location.



Enabling Technology Integration Plan



Sample completed ETIP


Transition Milestones and TimelinesTransition Milestones and Timelines

A tool to help you think about the steps to include in an ETIP


Provider Workflow/Implementation TimelineProvider Workflow / Implementation Timeline

Shows the steps to take to start preparing with a team/Circle of Support to identify a tech solution with a vendor, plan and implement.


Remote Staffing RequirementsRemote Staffing Requirements

Interim Standards for Remote DSP/Staffing


DDW- SW Agency Based PaymentDDW- SW Agency Based Payment

DDW and Supports Waiver Agency Based Tech Vendor Payment Process


Remote DSPRemote DSP

DDW Remote DSP Payment Process


Self-Direction Payment ProcessSelf-Direction Payment Process

Mi Via and Supports Waiver Self-Directed Tech Vendor


NM Project ChecklistNM Project Checklist

Check list for Provider agencies to organizational transformation and SHIFT Accreditation