LOOKING FOR ASSISTANCE

The Human Services Department mission is: To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities.

Field Offices

Office Hours: Income Support Division (ISD) field office lobby hours will change temporarily to the below, effective April 11, 2022.  There are 4 county offices* that have an exception to these hours, list below.

All ISD Field Offices (see exception to the 4 offices in the next 2 charts)*
Monday 8am-4:30pm
Tuesday 8am-4:30pm
Wednesday 8am-10:30am
Thursday 8am-12pm
Friday 8am-12pm

 

*Below 4 office hours are different

S. Valencia (Belen), Grant (Silver City), Guadalupe (Santa Rosa)

Monday 8am-12pm
Tuesday 8am-12pm
Wednesday 8am-10:30am
Thursday 8am-12pm
Friday 8am-12pm

Roosevelt (Portales)
Monday 8am-12pm
Wednesday 8am-10:30am
Friday 8am-12pm

The ISD field offices are closed on weekends and holidays.

Consolidated Customer Service Center hours 7am-6:30pm Monday-Friday: 1-800-283-4465

Click on a county for local ISD contact information or scroll down for all offices:

Hours of operation are listed: except for national holiday closings.

View NMHSD Income Support Field Offices in a larger map

Roosevelt County

Address
Roosevelt County office is co-located with the Children Youth and Families Department (CYFD)
1500 S Ave. D.
Portales, NM 88130
Hours
Monday 8am-12pm, Wednesday 8am-10:30am, Friday 8am-12pm
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960

Institutional Care and Waiver

Address
The Institutional Care and Waiver Unit (IC/W) is located within the SE Bernalillo ISD office at:
1711 Randolph Road SE
Albuquerque, NM 87106
Lobby Hours
Monday 8am-4:30pm
Tuesday 8am-4:30pm
Wednesday 8am-10:30am
Thursday 8am-12pm
Friday 8am-12pm

Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960