Renew NM

Preparing for the End of COVID-19: Return to Normal Renewals

HSD Customers are urged to update their contact information at YESNM Portal to receive important updates regarding their benefits.  Customers can simply and easily update their address using the chat functionality there.

Step-by-step directions on how to update your address are available here.

HSD has an active text alert campaign asking customers to update or confirm their mailing address through the link in the text.

When the federal government declared a Public Health Emergency (PHE) in March 2020 due to COVID-19, the Human Services Department (HSD) made temporary changes to better serve customers during the pandemic. Under these changes, HSD Medicaid and SNAP customers were not required to submit a renewal application to receive benefits. Now, as the department prepares for the PHE to end, it is beginning to reinstate normal requirements for applications and renewals.

While the  federal government has not yet announced when the PHE ends, it’s important that the department, our customers, and our partners are prepared to promote continuity of coverage.

What the Changes Mean to You:

Medicaid Customers

SNAP Customers

  • Once the PHE ends (date still not announced), customers will have to renew benefits and HSD will have to determine current eligibility.
  • HSD will contact customers directly by mail and electronically when it is time for them to renew benefits.
  • In the meantime, customers are urged to update contact information at the YESNM Portal or by calling the HSD Consolidated Customer Service Center at 1-800-283-4465 to ensure they receive notice to renew.
  • If customers are no longer eligible for benefits, our partners will work with you to find alternative coverage.  
  • Starting in October 2022, SNAP customers will have to renew applications in order to determine eligibility for benefits. They will also have to resume interim reporting.
  • HSD will contact customers directly by mail and electronically when it is time for them to renew benefits.
  • In the meantime, customers are urged to update contact information at the YESNM Portal or by calling the HSD Consolidated Customer Service Center at 1-800-283-4465 to ensure they receive notice to renew.
  • Once the PHE ends, customers will no longer receive Emergency Benefit Allotments.
  • If customers are no longer eligible for benefits, or benefits are reduced, you will be provided information on where you may be able to find alternative assistance.

 

Partners & Providers: Help Spread the Word!

When the federal public health emergency ends, so will automatic renewals of Medicaid and SNAP benefits. Customers will once again have to renew benefits and HSD will have to determine their current eligibility. We are asking partners, advocates, and providers to help spread the word.

You can help by:

  • Sharing this site with HSD customers and sharing the call to action “Renew your benefits when you get your renewal packet in the mail and electronically.”
  • Email, share or hand out materials from the below communications toolkit.
  • Remind customers to update their contact information at www.yes.state.nm.us

 

TOOLKIT

(Being Developed)

New Mexico Human Services Department COVID-19 Public Health Emergency Operational Un​​winding Plan

On September 20, 2022, HSD updated the COVID-19 Public Health Emergency Operational  Un​​winding Plan. The primary purpose of this document is to describe HSD’s approach to unwinding the federal public health emergency declaration ensuring eligible New Mexicans keep their benefits.

Visit www.yes.state.nm.us or Call HSD Consolidated Customer Service Center 1-800-283-4465                                                                Monday-Friday 7 a.m. – 5 p.m. for questions you may have.