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Communication to all Providers:

• Palco has published several resources to help you with utilizing Electronic Visit Verification (EVV) and ensuring a smooth payroll.

• For self-directed employees: Please ensure Palco has the most up to date Direct Deposit and W4 withholding information! You can update these at any time by submitting a Pay Selection Form or 2021 W-4 located on the Palco website. We highly encourage everyone to sign up for Direct Deposit or request a free Money Network Card to ensure fast and seamless payments. In addition to these forms, you can find the Payroll Resources Flyer with helpful information on ensuring your payroll is correct and accurate with Palco https://palcofirst.com/new-mexico/ to ensure that you are receiving stubs on time, please make sure your address is updated in Focos.

• For self-directed vendor providers: Please ensure that you are submitting a Payment RequestForm (PRF) to the EOR to ensure timely review and payment.

• For DDW and Supports Waiver agency providers: Please see https://palcofirst.com/new-mexico/

Beginning January 4, 2021, please call 1-800-283-4465 and Press * for Electronic Visit Verification questions related to IVR logins or technical issues. Please call 1-800-283-4465 option 5 for Mi Via questions or issues. Call Center wait times may be longer than usual.