ABOUT THE DEPARTMENT

To transform lives. Working with our partners, we design and deliver innovative, high quality health and human services that improve the security and promote independence for New Mexicans in their communities. 

Strategic Plan and Annual Report

Each fiscal year (July 1 – June 30), the Human Services Department creates a strategic plan which defines the goals that all departmental staff will work towards accomplishing that year. The department has been very successful in accomplishing past goals, and will continue to make forward progress in improving the public assistance system.

2020 Strategic Plan

  • Goal 1: Improve the value and range of services we provide to ensure that every New Mexican receives timely and accurate benefits.
  • Goal 2: Create effective, transparent communication to enhance the public trust.
  • Goal 3: Successfully implement technology to give customers and staff the best and most convenient access to services and information.
  • Goal 4: Promote an environment of mutual respect, trust and open communication for staff to grow and reach our professional goals.


2019 Strategic Plan

  • Goal 1: Improve the value and range of services we provide to ensure that every New Mexican receives timely and accurate benefits.
  • Goal 2: Create effective, transparent communication to enhance the public trust.
  • Goal 3: Successfully implement technology to give customers and staff the best and most convenient access to services and information.
  • Goal 4: Promote an environment of mutual respect, trust and open communication for staff to grow and reach our professional goals.


2018 Strategic Plan

  • Goal 1: Promote Self-Sufficiency of our Recipients.
  • Goal 2: Slow the Growth Rate of Health Care Costs and Improve Health Outcomes.
  • Goal 3: Implement Person-Centric Service Models.
  • Goal 4: Improve Administrative Effectiveness and Simplicity


2017 Strategic Plan

  • Goal 1: Promote Self-Sufficiency of our Recipients.
  • Goal 2: Slow the Growth Rate of Health Care Costs and Improve Health Outcomes.
  • Goal 3: Implement Person-Centric Service Models.
  • Goal 4: Improve Administrative Effectiveness and Simplicity.


2016 Strategic Plan

  • Goal 1: Modernize and Improve New Mexico’s Medical Assistance Programs
  • Goal 2: Help New Mexicans Get Back to Work
  • Goal 3: Assist Parents with their Child Support Responsibilities
  • Goal 4: Improve Behavioral Health Services
  • Goal 5: Improve Administrative Effectiveness and Simplicity


2015 Strategic Plan

  • Goal 1: Modernize and Improve New Mexico’s Medical Assistance Programs
  • Goal 2: Help New Mexicans Get Back to Work
  • Goal 3: Assist Parents with their Child Support Responsibilities
  • Goal 4: Improve Behavioral Health Services
  • Goal 5: Improve Administrative Effectiveness and Simplicity


2014 Strategic Plan

  • Goal 1: Modernize and Improve New Mexico’s Medical Assistance Programs
  • Goal 2: Help New Mexicans Get Back to Work
  • Goal 3: Assist Parents with their Child Support Responsibilities
  • Goal 4: Improve Behavioral Health Services
  • Goal 5: Improve Administrative Effectiveness and Simplicity


2013 Strategic Plan

  • Goal 1: Modernize and Improve New Mexico’s Medical Assistance Programs
  • Goal 2: Help New Mexicans Get Back to Work
  • Goal 3: Assist Parents with their Child Support Responsibilities
  • Goal 4: Improve Behavioral Health Services
  • Goal 5: Improve Administrative Effectiveness and Simplicity

2012 Strategic Plan

  • Goal 1: Insure New Mexico
  • Goal 2: Improve Health Outcomes and Family Support for New Mexico
  • Goal 3: Combat Hunger and Improve Nutrition
  • Goal 4: Improve Behavioral Health Services
  • Goal 5: Protect and Support Vulnerable Populations
  • Goal 6: Improve Health Care and Human Services

Annual Report

2017 Annual Report

2016 Annual Report

2015 Annual Report

2014 Annual Report

2013 Annual Report

2012 Annual Report

2011 Annual Report

2010 Annual Report