SANTA FE- The New Mexico Human Services Department (HSD) launched a text message campaign to ensure the correct contact information is on file for those customers who recently had a change of address with the post office and did not receive an update in the department’s system.
HSD reviewed cases that have recently had a change of address with the post office and did not receive an update in the department’s system. The department is sending a text message to these customers asking to confirm or update their mailing address to ensure written communication about their benefits, such as SNAP, CASH and Medicaid is delivered to them in a timely manner via mail.
“We are taking a proactive approach to connect with the 1,099,278 HSD customers,” said David R. Scrase, M.D., cabinet secretary for the New Mexico Human Services Department. “This campaign is part of those efforts, and makes it easier for New Mexicans to update their contact information with our department.”
The text message will connect to a chat that will allow customers to identify themselves and either confirm the address HSD has on file or allow an update to a correct address. The message will be sent in English and Spanish and will read “NMHSD sends important info by mail. Make sure we have the right address for <name>. Go to contactinfo.hsd.nm.gov.”
“Communication with our customers is one of our top priorities. It is important our customers receive the correspondence we send. HSD is taking a proactive approach with ensuring correct addresses are on file, as well as reaching customers through multiple communication channels,” said Kari Armijo, Deputy Secretary for the New Mexico Human Services Department. “By clicking on the link sent via text, New Mexicans have an additional choice for updating their address with us.”
The text message campaign will kick-off July 8, 2022 and will be an ongoing effort.
The department wants to ensure our clients of uninterrupted access to the benefits available to them. The easiest way to do this is to make sure contact information is up-to-date on the YesNM website: www.yes.state.nm.us. Users can simply and easily update their address using the chat functionality there. Step-by-step directions on how to update your address are available here. Individuals seeking to apply for or check their SNAP benefits may apply online through www.yes.state.nm.us or by phone at 1-800-283-4465
We talk, interpret and smile in all languages. We provide written information to our customers in both English and Spanish and interpretation services are available in 58 languages through our provider, CTS Language Link. For our hearing, and speech impaired customers, we utilize Relay New Mexico, a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled.
The Human Services Department provides services and benefits to 1,099,278 New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and several Behavioral Health Services.