CoLTS Managed Care Organizations
CoLTS services are provided to individuals by two different Managed Care Organizations (MCOs). These two organizations are contracted by the State of New Mexico. Your provider(s) (doctor, therapist, nursing facility, home health agency, personal care provider, etc.) has the option of contracting with the two MCOs. The MCOs are:
AMERIGROUP Member Services:
National Call Center: 1-800-6000-4441
Albuquerque: 1-877-269-5660 (toll-free) or 505-875-4320
AMERIGROUP Provider Relations:
National Contact Center: 1-800-454-3730
New Mexico Provider Relations: 1-877-269-5706
National Call Center and Albuquerque Office:1-877-236-0826 (option 1, option 1 again to connect to Albuquerque Office).
UnitedHealthcare Community Plan Provider Relations : 1-888-363-8476
Important Personal Care Options (PCO) Program Information
Effective July 31 2010, the automated PCO Information Line will no longer be in service.
For more information about how to apply for the PCO Program please call:
- 1-877-269-5660 if you are enrolled in Amerigroup
- 1-877-236-0826 if you are enrolled in UnitedHealthcare Community Plan or
- If you are not enrolled with Amerigroup or UnitedHealthcare Community Plan, call Molina Health Care Third Party Assessor in Albuquerque at 505-348-0311 or toll free at 1-866-916-3250
For additional information on the PCO program, you can log onto the PCO website at:www.nmaging.state.nm.us/PCO_Program.html