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Western Interstate Child Support Enforcement Council

Santa Fe, New Mexico -- November 7-10, 2010

Child Support PrePaid Debit Card

The New Mexico PrePaid debit card is worth a look

CSED Debit Card Information

For more information Debit Card FAQs

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Debit Card FAQ

back to top What is a prepaid debit card?

A prepaid debit card, or PDC, is a VISA-branded debit card. It allows a custodial party to have their child support payments deposited directly to an account that is linked to the VISA debit card. You don't need to have a bank account. The custodial party has access to their payments 24 hours a day, 7 days a week everywhere Visa is accepted, including ATMs and PIN-based point-of-sale terminals. It's fast, secure and an efficient way to receive your money.

back to top What are the benefits of receiving child support payments by PDC?

The benefits of receiving child support payments by PDC include: Convenience -Use the PDC for purchases everywhere Visa is accepted, pinned point-of-sale terminals, and to make withdrawals at virtually any ATM 24 hours a day -Security -You no longer have to carry large amounts of cash -Control -Improve control over your money. Take only what you need, when you need it -Assistance -Account information and customer service availability 24 hours a day, 7 days a week

back to top How do I enroll in the PDC program?

By downloading the enrollment form, and mailing it to New Mexico State Disbursement Unit, Attention Joseph Anaya, PO Box 2348, Santa Fe, NM 87504-2348, or by faxing your completed enrollment form to 505-476-3920. We can also mail one to you to be completed, and returned.

back to top How long will it take to receive my PDC?

Once you enroll in the PDC program, it will take approximately 7 to 10 business days to receive your card. It will arrive via U.S. postal mail. Please read all information included with your card carefully to ensure proper activation and use of the card.

back to top Can I use my PDC immediately?

Once the card is received you must contact the PDC Customer Service Center to activate the card. Once this occurs and you have been enrolled in the Child Support Enforcement System an electronic funding test is completed before you may use the card. As soon as the test is completed (10 days) any child support payments received and owed to you will be transferred to your new Prepaid Debit Card. The PDC Customer Service Center toll free phone number is located on the back of the card and is listed within the PDC Package material.

back to top How can I see the balance in my PDC account?

By calling 1-866-213-4074, or at an ATM. You may also check your balance online at Bank of America.

back to top How do I make a Visa signature purchase using my PDC?

You can use your Visa-branded PDC everywhere Visa debit cards are accepted. Just press "credit" and you will be asked to sign a receipt.

back to top Can I get cash using my PDC at a POS terminal?

Yes.

back to top Do I have to take out my entire child support payment when it is received in my PDC account?

No.

back to top What if I receive child support payments on multiple cases?

All child support payments received on multiple New Mexico child support cases will be electronically deposited into your single PDC account. There is no need to enroll in the PDC program more than once for multiple child support cases.

back to top Who do I contact if the Child Support money is not on my PDC account card?

Tell the CP to call the 1-866-213-4074 for assistance

back to top Is there a daily maximum I can take from my PDC account?

No. Unlike a traditional bank account, your PDC account has no daily purchase or withdrawal limits and you have full access to your available balance at any time.

back to top Will the funds held in my PDC account earn interest?

No.

back to top Can I add funds directly to my PDC account?

No.

back to top When are transaction fees charged?

Please call 1-866-213-4074 for any fee information. Hearing impaired can call 1-866-898-9797

back to top Who should I call with questions about my PDC account?

You may call 1-866-213-4074, or 1-866-898-9797 for the hearing impaired

back to top What are PDC Customer Service Center hours?

For your convenience, automated account information, dedicated Customer Service Representatives and online services at Bank of America are available 24 hours day, 7 days week.

back to top Can I use my local banking center for customer service on this account?

No. All PDC customer service needs must be directed to the 1-866-213-4074 or 1-866-898-9797 for the hearing impaired. Banking centers can assist with standard checking and savings accounts, but not PDC.

back to top How do I cancel my participation in the PDC program?

You may cancel your participation in the PDC program at any time. Contact the NM State Disbursement Unit by fax or by mail, if you are changing how you receive your child support payments; from the Prepaid Debit Card to direct deposit into your bank account, or from the Prepaid Debit Card to payment by check. Once participation in the PDC program is cancelled, future child support payments will be disbursed by check or can be deposited directly into a traditional bank account. For more information regarding the direct deposit program go to Child Support Info Online

back to top What will I receive in my PDC package?

The following items are in your PDC package: Your PDC - Safety tips when using the ATM - User guide information - Deposit Agreement, Schedule of Fees and Privacy Policy