New Mexico Human Services Department

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What Every Parent Should Know (for custodial and non-custodial parents)

Welcome. From time to time we all run into a situation that requires some help; especially in programs as large as Child Support Enforcement. This page provides suggestions to make things go as smoothly as possible when you need to contact us about your case.

  • Always have your case number ready when you call - the assigned case number is the quickest way for us to access information about your case. Please include the case number on any correspondence.
  • For routine information such as checking for when payments were received or sent, we have an automated system at called the KIDS Line - (800) 759-5437. The KIDS Line is the easiest way to get your information. Plus there is an added benefit of not having to be put on hold while you wait for a customer services representative to be available.
  • For non-custodial parents making payments through Child Support Enforcement, please write the case number on your check. Checks coming in without the case number delays proper credit to the account. When a case number is not on the check itself, it takes extra time to look up and process. For non-custodial parents paying through wage withholding, make sure your employer includes the case number with the payments.
  • On cases requiring research, please allow a reasonable amount of time to conduct the research - sometimes certain research items require getting paper copies of documents on file. Other times a written response is required for the record. We will make every effort to research and get back to you promptly. Often we will send you our findings through the mail. This way you have a written record of what was researched and our findings.
  • If there is a dispute on an account, have copies of your records - sometimes an entry isn't made correctly, or if you were initially paying child support directly to the custodial parent, the payments might not be properly credited to the account. Any information on payments not made through the Child Support Enforcement Division is helpful to your claim.
  • For information on how the amount is set for child support, consult the state statutes 40-4-11.1.