New Mexico Human Services Department

Serving 1 in 3 New Mexicans

 

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Child Support Enforcement Customer Service Request for Proposals

This RFP is issued by the Agency and the State Purchasing Division (SPD) of the NM General Services Department (GSD). To view a copy of the RFP, go to the SPD website at:  http://www.generalservices.state.nm.us/statepurchasing/

The Procurement Manager has established a Procurement Library at the Child Support Enforcement Division central office located in the Pollon Plaza, 2009 South Pacheco, Santa Fe, New Mexico 87504. Most Procurement Library items are posted on the NM HSD CSED website (http://www.hsd.state.nm.us/csed/). Offerors are encouraged to review the material contained in the Procurement Library.

Items not posted on this website may be reviewed in person by contacting the Procurement Manager, or his designee, and scheduling an appointment. Offerors are welcome to take notes in the Procurement Library or to borrow some of the materials for photocopying. Some of the materials in the library are available for review only and may not be copied or removed from the library.

This library contains information listed below:

1.Statistical Reports from current CSED customer service center

2.Customer Service Center “First Aid” Manual

3.KIDS Line Call Flow

4.Standard For Building and Campus Distribution Systems

5.HSD Policy & Procedures

6.Current Contract