Child Support Enforcement Division
Welcome
Charissa Saavedra , Director
The Child Support Enforcement Program is a state and federal program to collect support from Non-custodial Parents. Its primary mission is to maximize the collection of child support for all New Mexico Children.
Customer Service
Inside New Mexico
(800) 288-7207
Out New Mexico
(800) 585-7631
Child Support Enforcement Case Information
Infomation about your Child Support Enforcement Case is available from the New Mexico Child Support Enforcement (eCSE) website.
For adults who are not receiving TANF or Medicaid, you can download an application for child support services, please read it carefully!
State Child Support Enforcement agencies are required by federal and state laws to help families receiving TANF funds by collecting child support payments. Families who are not on TANF may also apply to CSED for services. Services for TANF families are provided without charge; families not on TANF may be charged fees for services provided.
Prepaid Debit Cards for Custodial Parents Information
Beginning in May, 2007 custodial parents will have the opportunity to enroll for New Mexico's Prepaid Debit Card and receive their child support payments on the cards instead of waiting for the child support checks to arrive through the mail. The money owed to you goes directly to your card account and the card is as good as cash. You can use your NM Prepaid Debit Card for everyday purchases anywhere Visa debit cards are accepted: grocery stores, pharmacies, child care centers, dental offices, kid's stores, restaurants, and online for mail order and catalog purchases. You can also use your card to get cash at ATMs, but remember funds are limited to the amount of your child support payments and are deducted for every purchase or withdrawal.
Order your State of New Mexico Prepaid Debit Card today. No credit qualifications to enroll. You can call the CSED Customer Service center at 1-800-288-7207 (in state) or 1-800-585-7631 (outside New Mexico), or go to the Prepaid Debit Card enrollment form link to obtain the enrollment form. Complete the form and fax or mail to:
NM State Disbursement UnitJoe Anaya, ASD
P.O. Box 2348
Santa Fe, NM 87504-2348
FAX (505) 476-3920
Electronic Funds Transfer of Child Support Payments
Custodial Parents:
Custodial parents wanting to request that they receive their child support payments by direct deposit may call (800) 288-7207 in New Mexico, or (800) 585-7631 for those outside New Mexico. Customer service is open from 8 a.m. to 5 p.m. Monday through Friday, Mountain Standard Time.
Please return the completed form to:
EFT Unit, ASDP.O. Box 2348
Santa Fe, NM 87504-2348
Alternatively, you can obtain a User ID and PIN to access your case information and enter your direct deposit authorization on-line. It will take up to 10 days to get your User ID and PIN in the mail. The web site for case information is:
Other State Agencies and Employers:
Other state agencies and employers wanting information on Electronic Funds Transfers should contact:
Joe Anaya, ASDP.O. Box 2348
Santa Fe, NM 87504-2348
(505) 476-3917
FAX (505) 476-3920
This is NOT the contact for case or child support information!
Such requests should go to Customer Service:
In state (800) 288-7207
Out of state (800) 585-7631
In-state Non-Custodial Parents
Governor Richardson's "Fresh Start" Arrears Management Program for child support cases is here. This is your opportunity to get a real fresh start with your obligations to your children!
You might be eligible to renegotiate your past due amounts to a dollar figure that is more manageable in exchange for a lump sum payment or more reliable payments to the custodial parent. Together, we can have that fresh start by looking at the specifics of your case and getting it to a point that is more manageable, or where you can pay it off earlier.
Does this sound too good to be true? Call us at (888) 293-0825 to find out more and let us discuss how we can help.
To be eligible for the "Fresh Start" Arrears Management Program, your child support case must meet at least one of the following criteria:
- All dependents are emancipated, or
- The most current order is solely for collection of arrears (CSED is not collecting ongoing child support), or
- The parties have reconciled and are cohabitating, or
- The NCP must pay at least a three months lump sum payment (ongoing child support plus payment toward arrears) or must have met his/her last three months obligation (ongoing child support payment plus payment towards arrears). (Involuntary payments, i.e. tax intercepts, FIDM, bond payments do not count toward the monthly obligation or lump sum requirement.)
If the case meets one of the above criteria, the case must also have over $1,000.00 of arrears assigned to the State of New Mexico.
Cases where the custodial parent is actively receiving TANF funds are not eligible for the Arrears Management Program